Frequently Asked Questions

Can we still meet at the restaurant or business on a particular day?

Yes, supporters can purchase their eGift cards and redeem them on the same day and decide to meet up at the business. Smaller groups can also decide to meet up with friends on a later day and time. Social media sharing tools in the platform help schedule meetup times.

Can I carry a balance on my eGift card?

No, you must redeem the full amount of the eGift card in a single visit. They do not carry a balance. This is a feature we hope to add in the future.

Are there restrictions on which days we can run a virtual fundraiser campaign?

Because the process does not impact the normal operations of a business, virtual campaigns can be run over a specific timeframe (30 days max) that is approved by the business.

How soon do the business and organization receive checks after the fundraiser?

Serving Up Change mails the organizations and businesses a check within 30 business days after the fundraising campaign.

Are there fees associated with a virtual fundraising campaign for the organization?

Instead of taking a percentage of your contributions, there is a flat $40 campaign fee that is deducted from the fundraising profit at the end of the campaign. If the organization does not make enough fundraising profit to cover the processing fee, the organization is not charged. This is reflected in the report that is mailed out with the check for your fundraising profit. Therefore, there is NO financial risk to the organization.

Are there fees associated with a virtual fundraising campaign for the business?

Yes, see the pricing page for details.

Do consumers pay any fees when purchasing eGift cards?

No, consumers do not pay any fees above their eGift card purchases.

Are there fees associated with the flat donations made through the platform?

Yes, the organizations are billed an 8% fee on any direct donations made through the platform. This covers the credit cards and processing fees.

Why are there fees associated with the fundraising campaigns?

Serving Up Change is a social enterprise that is dedicated to making a positive impact in our communities. We accomplish this by providing innovative fundraising tools that increase fundraising potential for our awesome community partners. The fees generate revenue necessary to operate the business and allow us to continue to bring great products to market for our organizations, businesses, and individual users.

Is there a limit to the number of virtual fundraisers an organization can execute?


Can an organization run multiple virtual fundraiser campaigns at the same time with different businesses?

Yes, but we strongly encourage organizations to make sure the businesses are okay with being part of a fundraising campaign with multiple businesses. This is a courtesy that should be extended to the businesses to get their approval.

How long are virtual fundraiser campaigns?

Organizations set the start and end dates. Campaigns can be set up with a maximum duration of 30 days.