Frequently Asked Questions

Some of our supporters enjoy having a meal together, can we still meet up on the campaign day at the restaurant?

Yes, supporters can purchase their eGift cards and redeem them on the same day and decide to meet up at the restaurant. Or, they can decide to meet up with friends on a later day and time.

Are there restrictions on which days we can run a virtual fundraiser campaign?

Because the process does not impact the normal operations of a restaurant, virtual campaigns can be run over a specific timeframe that is approved by the restaurant.

How soon do the restaurant and organization receive checks after the fundraiser?

Serving Up Change mails the organizations and restaurants a check within 30 business days after the fundraising campaign.

Are there fees associated with a virtual fundraising campaign for the organization?

There is a $29 campaign setup fee. This is deducted from the total fundraising profit when checks are mailed. If the organization does not make enough fundraising profit to cover the processing fee, the organization is not charged. Therefore, there is NO financial risk to the organization. When supporters use the donation option through the fundraising page, the consumer pays a 6% platform fee, and the organization is only charged the credit card fees of 2.9% + .30 per transaction.

Are there fees associated with a virtual fundraising campaign for the restaurant?

For restaurants, there is a $29 campaign fee. This is deducted from the restaurant’s revenue when checks are mailed. If the fundraising campaign does not generate enough sales to cover the campaign fee, the restaurant is not charged! A payment processing fee of 2.9% + .30 per transaction is deducted from the restaurant’s revenue payment. With this pricing structure there is NO financial risk for participating restaurants.

Do consumers pay any fees when purchasing eGift cards?

Consumers pay a 6% platform fee when they purchase an eGift card or make a donation from the campaign page. The platform fee helps provide revenue in order to ensure organizations maximize their fundraising profit.

Why are there fees associated with the fundraising campaigns?

Serving Up Change is a social enterprise that is dedicated to making a positive impact in our communities. We accomplish this by providing innovative fundraising tools that increase fundraising potential for our awesome community partners. The fees generate revenue necessary to operate the business and allow us to continue to bring great products to market for our organizations, restaurants, and individual users.

Is there a limit to the number of virtual fundraisers an organization can execute?

No.

Can an organization run multiple virtual fundraiser campaigns at the same time with different restaurants?

Yes, but we strongly encourage organizations to make sure the restaurants are okay with being part of a fundraising campaign with multiple restaurants. This is a courtesy that should be extended to the restaurants to get their approval.

How long are virtual fundraiser campaigns?

Organizations set the start and end dates. Campaigns can be set up with a maximum duration of 30 days.